Provide oversight of all household activities assuring timely and high quality completion of all tasks.
Supervise the work of contractors, service people, artisans, and all other household and non-household employees assuring the best quality of work, and adherence to all household standards and expectations.
Provide leadership and good example of the utmost in professional service standards.
Train both by example, and through tutoring to any and all household employees.
Provide oversight level security
Remain ever aware and watchful
Recognize vulnerabilities and bring to the attention of employer of security consultants.
Accept and accomplish special assignments as chartered by employer.
Suggest action plans (when requested) to accomplish goals of employer.
Receive at door, and telephone and refer as appropriate.
Look after all guests.
Orchestration of fine dining experiences
Arrange for entertainments, and social activities as requested.
See to all details of moving of house.
Know and understand when out of your depth, and arrange for consultation and advice when needed.
Develop shopping lists for all household requirements
Replacements of damaged items.
Develop proposed budgets for running the household.
Perform shopping and errands in accordance with employer’s guidelines.
Make travel vacation and lodging arrangements.
Pack and unpack travellers luggage.
Keep running records of all household expenses and compare to approved budget
Maintain household checking and petty cash accounts
Make household expenditures and obligate the household financially within parameters as agreed with the employer.
Perform all household cleaning requirements or supervise its accomplishment
Maintain cleaning log including normal performance time values
Note and bring to Employer any exceptional conditions
Assure that all routine household supplies are always on hand. Nothing that is foreseeable is overlooked.
Maintain emergency cache of less often used supplies in safe place
Develop and maintain secure storage room “vault” and inventory of contents. Assure nothing is removed without administrator’s knowledge.
Arrange for and supervise all contract employees, temporary and adjunct household staff, and caterers
Recruit, interview, and refer to employer’s approval all recommended household staff. Discharge all unsatisfactory staff.
Household security manual
Communication Book: set up with opposite pages for notes and instructions on left maintained by Butler; pages opposite to the right maintained by the employer for observations, instructions, and corrections paralleling the notes on the left.
Guest Book. Leather and gilt bound, finest paper and superior quality pen
Demeanour appearance and behavior
Standards guidance and samples
Maintain correspondence log
Maintenance & inspections.
Perform all other miscellaneous tasks as requested by employer or, guests as confirmed by employer.
What are the minimum qualifications an employee must have in order to perform the duties of the position (i.e. educational requirements, licenses, certification, work experience, training, etc.)
Minimum a Bachelor Degree in Food Service Management with significant part in Front of House Operations or its equivalent
3-5 Years’ Experience in familiar with all aspects of House Operations with emphasis on safety and cleanness
Strong customer service background
Leadership skills with an ability to train, motivate and a team effort
Excellent communication skills with an ability to listen, follow directions, and convey information
Strong interpersonal skills with an ability to resolve conflicts
Must be analytical, well organized, and detail oriented
Decision making, problem solving and Must be responsible for outcomes
Quality assurance focus and Safety conscious
Experience in Point of Sales information systems
Computer Skills in Microsoft Word and Excel
Knowledge of health and sanitation regulations